Shangri-La Shared Services (CEPT-KL) Jobs Vacancies 2019.
Candidates who search for new hotel / resort job in Malaysia 2019 are welcome to apply below vacant positions.

Jawatan kosong Shangri-La Shared Services (CEPT-KL) 2019.
Sesiapa yang sedang mencari pekerjaan, minat dan passion terhadap industri hotel, dipersilakan untuk memohon kekosongan jawatan Shangri-La Shared Services (CEPT-KL) terkini.

Greetings from Shangri-La Shared Services (CEPT-KL)

Shangri-la’s Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.

Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to share knowledge.

Growing exponentially, the award winning Shangri-la CEPT-KL is constantly on a lookout for highly motivated and talented individuals.

We’re looking for someone extraordinary. Someone with a meticulous and innovative mind, skilful, with a thirst for knowledge. Is it you, we’re looking for?

Shangri-La Shared Services (CEPT-KL) Vacancies 2019

Below are the list of vacancies available from Shangri-La Shared Services (CEPT-KL) this month 2019.

At Shangri-la CEPT-KL, it will always be exciting. Here with us, you will find whatever you want in a career, whether it’s a challenge, a place to grow or a fun environment.

At the heart of our leadership culture, you are at the wheel of your success. Warm and caring, we encourage innovation and anticipate ownership. In a dynamic environment, we constantly strive for excellence.

With the freedom to explore your potential, we are dedicated in supporting your growth through tailor-made development plans. Promoting a healthy work-life balance, our big, open workspace is always buzzing with activity as you have the option to participate in various club events.

We are a diverse family, moving with the same core values in mind: respect, humility, courtesy, helpfulness and sincerity.

All these combine to make Shangri-La a fun and unique culture to work in.

Shangri-La Shared Services (CEPT-KL) Hotel is currently looking to recruit the following positions:

Customer Service Executive (intake starts 6 Jan 2020)

If you are looking for a career and not just a job, you are in the right path! At Shangri-La, we create an environment where our colleagues can achieve their personal and career goal.

Your Challenge

As part of our multilingual Customer Service team, you are required to provide dedicated assistance and advocacy to delight our guests every time by creating engaging experience straight from your heart while achieving company and individual set goals.

You are empowered in ensuring our guest’s stay with Shangri-La Hotels & Resorts is above and beyond expectation.

You will be led by a dedicated Team Leader, developing you and making sure that you are consistently able to deliver excellence customer service while dealing with guest on their reservations, and servicing our Loyalty Program guest.

You report directly to the Team Leader of our customer contact centre.

You Need
Excellent spoken and written English is essential & ability to converse & write in Cantonese and Mandarin will be an advantage as we serve China market
Willing to work on shift rotation (24 hours operations). Earliest shifts starts at 7AM and some shift ends at 2AM/3AM or overnight shift from 10PM to 7AM. Off day can be on weekdays/weekends.
Preferably minimum 1 year experience in call centre operations, customer service, travel agency or hotel reservations
Computer literate and internet savvy. Fidelio OPERA experience is an added advantage
Flexible to changes and has sense of urgency
Can work under pressure and deliver on set goals
Positive work attitude and able to work in a team environment
Pleasant personally with good communication, organization and call handling skills
Passionate in delivering World Class customer service

What’s in It for You?
5-Day work week
Earn attractive monthly salary up to RM4500.00
Meal Allowance
Shift Allowance
Transport Allowance
Smart Casual office attire
Paid Training provided
Sosco, EPF and medical insurance coverage
Complimentary Room Stay at the Shangri-La Hotels & Resorts
Paid Familiarization trips to the Shangri-La Hotels & Resorts

How To Apply Shangri-La Shared Services (CEPT-KL) Jobs ?

All qualified candidates who interest on above jobs, are welcome to apply. Please forward your latest resume using below procedures.

Shangri-La Shared Services (CEPT-KL)
Address:10, Jalan P. Ramlee, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Phone:+60 3-2032 2388

Note: Only suitable candidates will be contacted for next interview and hiring process.


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