SCAPES Hotel Genting (under LBS Group) Jobs Vacancies 2020.
Candidates who search for new hotel / resort job in Malaysia 2020 are welcome to apply below vacant positions.

Jawatan kosong SCAPES Hotel Genting (under LBS Group) 2020.
Sesiapa yang sedang mencari pekerjaan, minat dan passion terhadap industri hotel, dipersilakan untuk memohon kekosongan jawatan SCAPES Hotel Genting (under LBS Group) terkini.

Greetings from SCAPES Hotel Genting (under LBS Group)

SCAPES Hotel is part of LBS Group.
We are a brand new 4-Star Award Winning in Genting Highlands.
Scapes Hotel is located in the heart of Pahang’s pristine hill country, minutes away from Genting Highlands,
We are one-of-a-kind represents concept of Nature, Independence & Urban Lifestyles!

SCAPES Hotel Genting (under LBS Group) Vacancies 2020

Below are the list of vacancies available from SCAPES Hotel Genting (under LBS Group) this month 2020.

SCAPES Hotel Genting (under LBS Group) Hotel is currently looking to recruit the following positions:

PR & Marketing Communication Manager

Job Responsibilities:
To develop the hotel’s yearly branding and communication plan in conjunction with the hotel’s yearly marketing plan so as to support and drive market penetration and overall sales effectiveness.
To develop pro-active communication and advertising plans, aimed at achieving results and developing awareness thus maximising the power of branding worldwide.
To develop opportunities for sponsorships, partnerships that will enhance and support branding thus maximising market penetration and exposure through endorsement by third parties.
To develop and monitor website exposure that will support market penetration and awareness in local and global markets, in line with positioning and branding requirements.
To review with Director of Sales and Marketing all Advertising agencies both local and international to ensure that not only the hotel’s and corporate brand guidelines are adhered to but to enhance the overall hotel’s performance, through this medium.
To develop key relationships with our associates (partners) Public Relations consultant, Advertising Agency, Events Management consultants, suppliers etc, so that associates (partners) satisfaction drives the performances of these companies, thus we are able to extract the best performance from them.
To develop and maintain a media contact data base, similar to sales with account listings, including the following: name of company/type of medium: newspaper or magazine or publication or radio, television etc, contact details updated every quarter, to include, updated, telephone/mobile, email addresses, with contact persons data. i.e. as well as, date of last contact, reason or purpose of contact, outcomes, date of last gift or giveaways given, invitations sent (accepted or rejected) and date of press releases sent (coverage achieved/not achieved).
To be responsible to develop sponsorship/partnership relationships with key marketing partners within local market to support the drive to access key databases within to maximise market penetration to potential customer bases. i.e. Amex/HSBC/Maybank/Citibank
To develop and maintain close relationship with both local and major feeder market media contacts to maximise opportunities for exposure and develop not only awareness but third party endorsement of the hotel through these channels.
Coordinate media interest and ensure regular contact with target media and appropriate response to media requests.
Coordinate the appearance of all Organization print and electronic materials such as letterhead, use of logo, brochures, etc., and insure all corporate branding strategies are met.
Responsible for editorial direction, design, production and distribution of all hotel publications. To monitor, develop as well as control distribution of hotel collaterals and publications where appropriate ensuring corporate I.D guidelines are applied.
To support in the production of Food and Beverage collaterals, advertising and promotional activities in conjunction with the Food and Beverage Manager and Director of Sales and Marketing.
To be the champion of the hotel’s “Branding” thus cascading communications that supports the hotel’s core concepts within all communication methods.
To develop the hotel’s photographic library for quick reference, easy usage procedures with focus on being customer friendly. Photography should have a focus on the “WOW” factor to create impact, as pictures say a thousand words, out of the box concepts to drive the performance of this.
To play a key role in the guest arrival experience for incoming VIPs, special groups and media contacts to ensure our influence on public opinions are par excellence.
Community involvement
Organize and implement client relations activities.
Oversee hotel’s electronic marketing efforts including supervision of website design and maintenance.
Oversee Social Media sites, review sites, consumer generated media, guest reviews and social networking
Network, prospect, and follow-up on all Marketing leads.
Review current and previous literature and marketing information to determine the success of past campaigns and edit current marketing campaigns or create new campaigns.
Be accountable for all targets and goals set for area of responsibility

Job Requirements:
Minimum formal education level: Bachelor Degree or Diploma or equivalent number of years in similar experience.
Minimum 3 years’ related experience
Microsoft Office
Fluent in English and Bahasa. Knowledge of Mandarin or other dialects will be an added advantage
Be technologically competent
Strong communications skills and excellent negotiation skills
Excellent people skills
Able to establish strong and meaningful relationships with colleagues, media representatives, business partners and consumers

Operation Manager
Job Responsibilities:
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running the Hotel
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all HOD daily / weekly to discuss routine operational matters, sales targets, and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to RM.
Ensure compliance to SOP’s, policies, procedures and service standards.
To ensure P&P/SOPs implementation in all departments and check the same during routine operational checks.
Inspecting all departments for SOP implementation.
Monitor the purchase / indent / request of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
Inspecting the stores (F&B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Assist in managing budget and ensure revenue and guest satisfaction goals are met.
Be part of developing short and long-term strategic goals for performance improvement.
Responsible for occupational health, fire and life safety.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.

Any other duties assigned.
Job Requirements:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
Minimum 10 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
Computer Knowledge, MS office.
Experience in Property Management Software’s, Revenue Management Systems desired.
Excellent revenue management skills with experience of budgets, P&L’s and forecasting.
Working with colleagues to share skills, knowledge, resources and networks.
Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Resident Manager
Job Responsibilities:
Oversee the entire operations of the hotel.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.
Develops the annual budget and business plan and makes recommendations for capital improvements to enhance the assets of the hotel and ensure hotel and brand loyalty.
Ensures the delivery of revenue in all areas of the hotel exceeding the approved budget by actively supporting the hotel sales team and other operating departments in all their efforts.
Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests.
Ensure all decisions are made in the best interest of the hotel and management.
Oversees the development and execution of marketing plans and revenue management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans.
Maximizes food and beverage revenues by ensuring optimal occupancy, best available rates, appropriate manning and most cost-effective use of banquet space.
Maximises food and beverage outlet revenue by creating market/ neighborhood relevant F&B concepts, creating a “hype” around the outlet by delivering outstanding food and beverage offerings at a market acceptable price point.
Prepare a monthly financial report for owners and stakeholders.
Establishes and maintains a proactive human resources function to ensure team member motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive team member/labor relations with team member and local bargaining units (as applies).
Oversees the security function to ensure a safe and secure environment for guests, team member, and hotel assets. Ensures compliance with Hotel Standards of product and service.
Act as a final decision maker in hiring of all key staff.
Mentors all levels of team member through formal and informal meetings, discussions and performance feedback and mentor one high potential team member per calendar year to grow to the next level of performance/ position.
Provide effective leadership to hotel team members.
Responsible for safeguarding the quality of operations for both internal and external audits. Respond to audits to ensure continual improvement is achieved.
Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and corporate office personnel.
Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues.
Represents the hotel and brand in the local and national community as well as during business trips, trade shows, exhibitions, table tops and other social events by building strong relationships with key influencers.
Other tasks as assigned by the RO.

Job Requirements:
Bachelor degree or above, preferably in Hospitality Management or similar trade
Minimum 10-15 years of hotel experience with at least two years as Asst GM, preferably in 4 or 5 star properties
Fluency in English is mandatory, other languages are added value, esp. Bahasa. Proficiency in MS Office
Seasoned hotel professional, open minded, attentive, extensive hands on experience.
Guest and service focused

How To Apply SCAPES Hotel Genting (under LBS Group) Jobs ?

All qualified candidates who interest on above jobs, are welcome to apply. Please forward your latest resume using below procedures. To apply for this job please refer to this link.

To apply for this job: Operation Manager please refer to this link.To apply for this job: Resident Manager please refer to this link.

SCAPES Hotel Genting (under LBS Group)

Note: Only suitable candidates will be contacted for next interview and hiring process.

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