Ozo Penang Jobs Vacancies 2020.
Candidates who search for new hotel / resort job in Malaysia 2020 are welcome to apply below vacant positions.

Jawatan kosong Ozo Penang 2020.
Sesiapa yang sedang mencari pekerjaan, minat dan passion terhadap industri hotel, dipersilakan untuk memohon kekosongan jawatan Ozo Penang terkini.

Greetings from Ozo Penang

Sleep Deeply. Live Brightly.

Smart. Simple. Savvy. The OZO philosophy is all about delivering restful nights, energising mornings, and the tools to offer on-the-go guests a quality experience without all the fuss. Practical yet stylish accommodation will exceed midscale market expectations, while the central, modern lobby area is the place where multi-tasked staff will deliver great service in an efficient way.

Ozo Penang Vacancies 2020

Below are the list of vacancies available from Ozo Penang this month 2020.

An exciting pre-opening opportunity for an experienced Malaysian citizenship.

As we will launch OZO Penang, you are invited to join our company with over 52 hotels in operation across Asia Pacific region.

Kindly take note that only shortlisted candidates will be notified.

An attractive compensation package in line with the applicant’s experience will be offered to the successful candidate.

Ozo Penang Hotel is currently looking to recruit the following positions:

Assistant Manager, Sales
Requirement :
Candidate must possess at least a Bachelor’s Degree, Diploma in related field or equivalent.
Minimum 3 year(s) of working experience in similiar capacity required for this position.
Great interpersonal skill, communication, and customer service .
Excellent verbal and written communication skills.
Experience in the pre-opening of hotel will be an added advantages
Main duties & responsibilities:

Major responsibility on Corporate business segment and others as assigned.
Set up appropriate filling system of existing and potential accounts, keep up to date and properly categorized.
Maintain prompt response to all enquiries or correspondence from customers and prospects.
Assure the proper handling, use and maintenance of office equipment of the work areas.
Provide other marketing support services to the superior and other sales staff as directed.
Develop new business for the property and maintain business relationship with potential and existing accounts.
Ensures the fulfillment of customer’s requirement and commitment based on assigned market.
Sell guest room, banquet facilities and other thing, follow up old accounts and to constantly seek for new accounts through sales calls, building blitzes, newspaper lead or other sources.
To create immediate awareness of the product both in local and international market.
To update Delphi system by updating data and activities accurately.
Sales & Marketing
Sell guest rooms, banquet room and other facilities such as special promotion packages by physical sales call and telemarketing.
Research and report market intelligence and competitive information such as average rate, sales activities, and special promotional campaigns.
Establish strong account base and maintain good relationship with customers, both bookers and In- House guest.
Develop regular sales action program in consultation with Supervisor in order to achieve individual goals and objectives.
Make a minimum of 4 or more calls per day, of which two (2) must be new customers. Sales calls report must be submitted for review once a week.
Organize regular visits in accordance to a predetermined plan.
Ensures the availability of after-sales services to customers.
Regular sales servicing and coverage according to customer’s potentials and requirement.
Defines guest requirements precisely and ensures services are provided according to sales commitment.
Conducts hotel inspection for customers and ensure all important guest are well taken care of.
Negotiates prices with customers in order to achieve maximum results and productivity.
Assist in the annual planning of his/her designated market in coordination with Supervisor.
Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaigns.
Submits Weekly sales reports and customer’s feedbacks to Supervisor.
Ensures that customer’s invoicing corresponds to sales commitment and services rendered.
Ensures that new customers have no negative credit references.
Records the statistics of his or her sales efforts and accounts.
Submits monthly goals and objectives, Weekly Sales Call Plan and maintain database of all key accounts.
Maintain and implement sales database system.
Prepare special reports as and when it may be required.
Ensure attendance and participation to the Division’s meeting through customer feedback; competition information, sales coverage reports on new sales leads, potential customers covered, problems arising and uniformly develop sales and marketing plans.
Confirms verbal proposals to customers in writing.
Report customer feedback and complaints to Department concerned and see to it that necessary action is done to appease clients or customers.
Technical Responsibilities
Submits sales performance of his/her designated accounts with analysis and recommends strategies to achieve set goals and objectives.
Recommend the solutions and strategies to further improve the performance.
Customer’s requirement has to inform to operational staff for efficient customer servicing at certain level.
Negotiate and efficiently uncover customer’s needs and wants and offer corresponding property service and facilities in order to make a sale.
Commercial Responsibilities
Keeps one abreast with product knowledge and competitive activities and strategies.
Keeps track of respective market’s price acceptance and pricing strategies of competitive hotels.
Closely keep track of competition (sites, prices, service offered) on a regular basis quarterly or more offer as needed.
Human Responsibilities
Closely coordinate and supervise client’s administrative requirement with his/her designated sales coordinator.
Encourage customer loyalty and strengthen client relationship with both bookers and in-house guests by hotel inspection, meal entertainment and special activities.
Public Relations Responsibilities
Develop & foster good rapport with the public, the industry, customers and members of the trade in an effort to ensure and promote a good image of property.

Assistant Manager, Marketing Communications
Requirement :
Candidate must possess at least a Bachelor’s Degree, Diploma in related field or equivalent.
Minimum 3 year(s) of working experience in similiar capacity required for this position.
Great interpersonal skill, communication, and customer service .
Excellent verbal and written communication skills.
Experience in the pre-opening of hotel will be an added advantages
Main Duties & Responsibilities
Strategic Responsibilities:
Actively create a strong image for the property in both international and regional markets
Ensure that effective and efficient day-to-day internal and external communications are implemented
Support each department’s marketing communication needs based on the priorities and anticipated business levels
Ensure that business, political and social factors which may affect the property are highlighted and communicated to all concerned individuals
Maintain a successful analysis of the competitors’ marketing and other communication activities to develop and maintain a competitive edge
Public Relations- Domestic:
Assess all media inquiries including magazine, newspaper, TV and photographer and respond in a timely manner
Manage all photo shoots, interviews and filming at the property
Develop and maintain strong media relations to maximise media coverage
Proactively source key media visits and manage all aspects of media visits including logistics, bookings, itineraries, materials and hosting
Develop and maintain a media kit and ensure that it is up-to-date
Create and organise appropriate press activities in accordance with the annual communications plan
Draft hotel press releases and GM speeches
Distribute newsworthy hotel press releases to local media, regional PR offices and ONYX PR for onward media distribution
Support Sales and F&B team in promotional and marketing campaigns through public relations activities
Update and maintain media database
Daily news monitoring and monthly report creation as per ONYX standard
Handle crisis media communications with support and guidance from SLIM-PR office
Conduct regular media desk side visits and acknowledge anniversaries
Public Relations- International:
Develop and maintain a good relationship with the PR agencies by responding to all agency related requests in a timely and effective manner with assistance from the ONYX PR team
Ensure that PR agencies are aware of all business targets and kept informed of performance results
Manage the agency invoices and budgets
Share activity reports from PR agencies with all individuals concerned
Proactively source key media visits and manage all aspects of media visits including logistics, bookings, itineraries, materials and hosting
Provide relevant and interesting stories to PR agencies on a regular basis
Advertising and Photography:
Work closely with ONYX Brand Department in maximising advertising budget and planning
Ensure all international and local creatives are developed, reviewed and approved by ONYX Brand Department in a timely manner before submitting artwork to media
Directs photography for editorial and advertising purposes in liaison with the DSM, advertising agency and ONYX PR
Coordinate with each department to ensure that photo shoots run smoothly
Assist every department in taking images for both internal and external events
Ensure the property’s photography library is maintained and updated
Ensure all collaterals are updated and sufficient supplies are in stock
Assist each department in creating artwork for some collateral material that could be done in-house (i.e. menu, e-card, flyer)
Oversee the production of all printed and digital collaterals for F&B, Marketing and Rooms Divisions following the specifications stipulated by ONYX Brand department
Ensure hotel information is updated regularly on ONET, brand.com, ONYX press centre and relevant online publications
Oversee the planning, production and sending out of all direct marketing collateral in line with the annual communications plan
Determine overall marketing communications campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable)
Oversee the production and execution of external hotel newsletter
Approve copy for all collateral pieces for consistency with the brand message
Act as brand custodian for all internal and external communication pieces
Social Media:
Manage property fan pages on a daily basis
Prepare monthly post for Facebook in advance
Assist General Manger and E-distribution by drafting responses to online reviews
Build and maintain relationship with influential bloggers
Partner Relationships/Sponsorship:
Review all partners’ collaterals to ensure accuracy and suitability of facts and images
Assess all partner marketing opportunities (i.e. airlines, credit cards) with DSM/ GM approval

Manager, Housekeeping
Requirement :
Candidate must possess at least a Bachelor’s Degree, Diploma in Hospitality Management or equivalent.
Minimum 5 year(s) of working experience in similiar capacity required for this position.
Knowledgeable in Malaysia hotel tourism management
Refined verbal and written communication skills.
Experience in the pre-opening of hotel will be an added advantages

Main Duties & Responsibilities
Ensures implementation of SOP and all policies & procedures related to the department.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
Ensures all opening and closing duties are implemented in accordance with established standards.
Reviews weekly forecasts and schedules Team Members accordingly.
Assists hands-on in the operation during peak periods as required.
Ensures a strict room key control system is implemented.
Plans and implements replacement of FF&E and OE in accordance with needs and available budget.
Works closely with the Engineering to implement an effective preventative maintenance system.
Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.
Ensures Team Members perform in accordance with health and safety regulations.
Plans and implements regular General Cleaning programs.
Implements an effective energy conservation program in coordination with Engineering.
Coordinates daily room and public areas cleaning priorities.
Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.
Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.
Ensures all furniture and supplies are properly placed in accordance with standards.
Maintains logbook.

How To Apply Ozo Penang Jobs ?

All qualified candidates who interest on above jobs, are welcome to apply. Please forward your latest resume using below procedures. To apply for this job:Assistant Manager, Sales, please refer to this link. To apply for this job:
Assistant Manager, Marketing Communications, please refer to this link. To apply for this job:Manager, Housekeeping, please refer to this link.

Ozo Penang
Address:10050 George Town, Penang, Malaysia

Note: Only suitable candidates will be contacted for next interview and hiring process.


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