Meritus Pelangi Beach Resort & Spa, Langkawi Jobs Vacancies 2019.
Candidates who search for new hotel / resort job in Malaysia 2019 are welcome to apply below vacant positions.
Jawatan kosong Meritus Pelangi Beach Resort & Spa, Langkawi 2019.
Sesiapa yang sedang mencari pekerjaan, minat dan passion terhadap industri hotel, dipersilakan untuk memohon kekosongan jawatan Meritus Pelangi Beach Resort & Spa, Langkawi terkini.
Greetings from Meritus Pelangi Beach Resort & Spa, Langkawi
Spread across 30 acres of award winning landscaped grounds alongside a stretch of palm fringed beachfront, Meritus Pelangi Beach Resort & Spa Langkawi is a 5-Star International resort managed by Meritus Hotels & Resorts. Designed after the style of a traditional Malay village house raised on stilts, the resort with 350 enchanting ethnic wooden chalets, offers luxurious accommodation, dining and unrivaled facilities complemented by its hallmark signature service of Asian, Grace, Warmth and Care.
Fronted by a white sand beach, this upscale resort in a series of traditional low-rise buildings set around a man-made lake and lagoon-style pools is 8 km from Langkawi International Airport. The Langkawi SkyCab gondola is 18 km away.
Featuring warm, wood design accents and balconies, plush rooms come with free Wi-Fi, flat-screen TVs, minibars, and tea and coffeemakers. Some offer beach, pool or lake views, and suites include living areas.
Breakfast is available for an extra charge. There are 2 restaurants (1 beachfront), as well as a bar/lounge, a swim-up bar by outdoor pools, and an executive lounge (fees apply).
Meritus Pelangi Beach Resort & Spa, Langkawi Vacancies 2019
Below are the list of vacancies available from Meritus Pelangi Beach Resort & Spa, Langkawi this month 2019.
We believe in promoting and maintaining positive work culture to motivate the staffs.
Long success stories of excellent team.
Vast career enhancement opportunities for the staffs.
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel is currently looking to recruit the following positions:
GUEST EXPERIENCE MANAGER
About this role:
We are looking for a Guest Experience Manager to make our clients feel welcome and experience a memorable stay with us.
Guest Experience Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the resort’s facilities. You will also make sure our front-desk staff, including Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with resort procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will manage guest services and our resort’s image by answering guests’ requests and making sure our visitors are satisfied.
Provide upscale guest service experiences for guests throughout their stay
Ensure guests are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining etc
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our resort services, including breakfast and dining options
Promote all resort amenities, conveniences and programs offered
Manage guest Experience team (including Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from resort comment cards and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly Experienceships with regular resort guests
ESSENTIAL & REQUIREMENTS
Proven work experience as a Guest Experience Manager or similar role
Understanding of all resort management best practices and relevant laws
Hands-on experience with Resort Management software
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent
How To Apply Meritus Pelangi Beach Resort & Spa, Langkawi Jobs ?
All qualified candidates who interest on above jobs, are welcome to apply. Please forward your latest resume using below procedures.
Meritus Pelangi Beach Resort & Spa, Langkawi
Address: Pantai Cenang, 07000 Langkawi, Kedah, Malaysia
Phone: +60 4-952 8888
Note: Only suitable candidates will be contacted for next interview and hiring process.