Sodexo Malaysia Sdn Bhd Vacancies Workplace Manager

Sodexo Malaysia Sdn Bhd is looking for new potential candidates to fill in for Workplace Manager position. If you currently looking for new hotel job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

  • Serves as primary interface with Business Division(s) and client disciplines to understand business direction and changing workplace needs. Applies knowledge to forecast space requirements and develops space needs based against business and market conditions. Develops executable plans to support the business needs, corporate objectives and initiatives.
  • Manages internal service fees process; MAC/Churn; and current occupancy/vacancy tracking and reporting process.
  • Performs programming and solution/space planning for departmental or building restack projects.
  • Supports the client’s Alternative Workplace Strategies (BlueWork) implementations and support the adoption of BlueWork culture.
  • Supports new process, specifically, the rollout of the new technology roadmap (IWMS).
  • Ensures Web and CAFM/IWMS data integrity and consistency across the area of responsibility.
  • Provides regional strategy roadmap support and gather information for scenario planning.
  • Facilitates discussion of space requirements with business units - headcount/growth, allocations, adjacencies, special support needs.
  • Develops and drive schedule for data collection, compilation, and analysis.
  • Identifies, analyzes and applies related data in regards to the creation and execution of physical or virtual space solutions. Produces visual display of quantitative and qualitative information. Illustrates organizational, operational and functional relationships that pose physical and spatial impacts.
  • Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations. Validates all program data.
  • Prepares migration/origination plans, schematic schedules, stack and block fit plans. Implements schedules of critical path and milestone events. Serves as the primary point of contact throughout the Migration Planning Process. Maintains thorough knowledge of current and future space needs and understanding of the business direction and changing workplace needs.
  • Documents findings and conclusions based on data analysis and needs assessment.
  • Generates conceptual solutions that respond to client’s spatial requirements, physical planning constraints and corresponding IT, HR and compliance requirements.
  • Develops space plans for submission to the client who ensure they are aligned with corporate strategies.
  • Attends Client meetings, obtain approvals to proceed when required.
  • Partners with client leadership in researching, evaluating, and improving client and service delivery processes. Ensures scope of work is in compliance with statement of work and contracted service level agreements.
  • Space vacancy walks, via FM team, where applicable.
  • Provide excellent customer service levels at all times, leading with the Hospitality mindset.
Job Title - Workplace Ambassador 
The Workplace Ambassador (WPA) of the BlueWork Program, is a key colleague for providing customer service at AXP facilities. As the WPA of the BlueWork Program, the Ambassador is the primary contact and representative of the BlueWork Program to AXP employees and contractors working on-site. The Ambassador’s performance reflects the brand and reputation of the BlueWork Program at all times.
Where requested or applicable, and in accordance with the requirements below, provide a warm, professional, knowledgeable customer oriented Bluework support service in AXP locations. The primary focus is to ensure the smooth integration and ongoing experience for employees in the BlueWork space, providing assistance with workplace spaces, tools and processes and making sure the facility remains ready to receive staff each day.
  • Ensure that the Workplace Services are provided with appropriate staffing levels to achieve agreed service levels during locally agreed core service hours.
  • Provide support to employees transitioning into and working in BlueWork including; insight and support on tools and processes, introducing and reinforcing protocols and etiquette, being visible and available to the employees to answer questions and provide information about the work environments;
  • Provide feedback and suggestions raised by the users to AXP using the agreed process;
  • Deal promptly with all email and verbal requests within the timeframes agreed with AXP;
  • Answer all telephones within 3 rings if practical, using the agreed telephone protocols;
  • Ensure great local area, AXP related knowledge in order that simple queries can be answered and visitors or colleagues directed to the correct person or location, to satisfy all requests;
  • Conduct daily floor walks to ensure space readiness; all reservable desks and offices are clear and equipment is working and conference room furniture and equipment are accounted for and working; report deficiencies using the agreed AXP process;
  • Ensure upkeep and management of shared spaces support items such as supply drawers, sanitary stations, equipment etc.;
  • Maintain supplies of stationary and inventories according to the AXP process
  • Partner with the GREWE FM team on the clean desk pick-up and personal item retrieval process;
  • Facilitate employee communications regarding bag and tag policies so that employees understand when the sweep occurs and where to locate items that have been removed from desks or offices;
  • Assist with project implementations as applicable;
  • Support the locker process and on-going distribution post implementation as needed;
  • Participate in and conduct a variety of meetings with AXP employees and partners as required;
  • Be responsible for conducting the BlueWork introduction for new hires coming into BlueWork where those orientations are provided;
  • Assist with the creation and distribution of location signage and other relevant communications following the agreed AXP process;
  • Provide basic support for BlueWork technology tools: RESERVE, Softphone, driver download etc., and workstations. This may be done in partnership with other teams;
  • Support resolution for identified issues with the program, including supporting root- cause analysis and engaging with different GREWE teams to plan for resolution;
  • Assist conference services teams where applicable;
  • For communications, utilize a generic email address for each WPS location or reachable via mobile phones.
  • Escalate any customer or other operational concerns appropriately using the agreed AXP escalation process;
  • Provide innovative, creative input to AXP to optimize the customer and colleague experience for the in-scope processes connected with this service to ensure that all visitors and colleagues always have a positive experience;
  • Provide such reports or information as required, including those listed in this specification;
  • Develop a meaningful partnership with American Express Security, American Express Technology, AV, Conference Center teams and other key AXP partners and service providers; review operational and customer service related items.
  • Provide excellent customer service levels at all times, leading with the Hospitality mindset.
  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Hotel Management/Tourism Services or equivalent.
  • Full-Time position(s) available.

Company Overview

Our positioning in the services industry is original and unique. It is what makes our brand different. In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions.

Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader in Quality of Life services. For over 50 years, we have developed unique expertise, backed by nearly 460,000 employees in 72 countries across the globe.

In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services. Our experiences with our over 100 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance, every day.

How To Apply

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