Swiss Mission Sdn Bhd Job Vacancies 2021 - Guest Service Officer (Hotel Division)

Swiss Mission Sdn Bhd is looking for new potential candidates to fill in for Guest Service Officer (Hotel Division) position. If you currently looking for new hotel job opportunities and qualified with the job desc, feel free to apply this job.

Jawatan kosong Swiss Mission Sdn Bhd 2021 terkini untuk kekosongan Guest Service Officer (Hotel Division).

Job Description

Responsibilities for Guest Services Representative
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Promote the hotel and facilities as well as upselling if necessary, to generate maximum profit.
  • Achieve amicable resolution to guest concerns or complaints.
Qualifications for Guest Services Representative
  • High school diploma or equivalent.
  • 2+ years of experience in a customer service role
  • Speaks multiple languages
  • Experience a multi-tasking working environment
  • Able to use front office PMS system as well as POS system
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must be detail-oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues

Company Overview

Swiss Mission Sdn Bhd is one of the subsidiaries under Engtex Group Berhad. Swiss Mission Sdn Bhd is a newly set up division that adds on to the Group's diversified portfolio. SMSB will be managing 4 hotels with total of more than 500 rooms in total, each with its own personality and provides guests a comfortable and functional stay.
Avenue J Hotel is one of the  City Hotel own by SMSB.
Avenue J Hotel is a hotel in a good neighborhood, which is located at Chinatown with 72 rooms.
Avenue J Hotel is also one of hotels near Merdeka Square within 0.28 km and Chinatown / Petaling Street within 0.33 km.

How To Apply

If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream hotel job in Kuala Lumpur.
Apply Online


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