Swiss Mission Sdn Bhd is looking for new potential candidates to fill in for Guest Service Officer (Hotel Division) position. If you currently looking for new hotel job opportunities and qualified with the job desc, feel free to apply this job.
Jawatan kosong Swiss Mission Sdn Bhd 2021 terkini untuk kekosongan Guest Service Officer (Hotel Division).
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Promote the hotel and facilities as well as upselling if necessary, to generate maximum profit.
- Achieve amicable resolution to guest concerns or complaints.
- High school diploma or equivalent.
- 2+ years of experience in a customer service role
- Speaks multiple languages
- Experience a multi-tasking working environment
- Able to use front office PMS system as well as POS system
- Proficiency with Microsoft Office Applications
- Exhibits a positive and friendly demeanor in all guest interactions
- Must be detail-oriented to document guest interactions in the database
- Keen listener with ability to address guest concerns and de-escalate issues
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
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