Holiday Inn Express Kota Kinabalu City Centre Job Vacancies 2021 - Guest Service Manager (hotel background)

Holiday Inn Express Kota Kinabalu City Centre is looking for new potential candidates to fill in for Guest Service Manager (hotel background) position. If you currently looking for new hotel job opportunities and qualified with the job desc, feel free to apply this job.

Jawatan kosong Holiday Inn Express Kota Kinabalu City Centre 2021 terkini untuk kekosongan Guest Service Manager (hotel background).

Job Description

Guest Experience 

· Ensure your front office team delivers a great service, professional attention and personal recognition

· Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Manage Express Café & Bar & Menu service.


· Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

· Ensure your team are properly trained on systems, security, service and quality standards


· Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

· Oversee night audit function and preparation of daily financial reports

· Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business

· Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

· Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Perform other duties as assigned. May also serve as manager on duty


This job is the top Front Office job and report to Hotel Manager. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, Express Café & Bar etc. May oversee a team

What we need from you

· Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.

· Must speak fluent English. Other languages preferred.

Company Overview

The first InterContinental Hotels Group (IHG®) hotel to open in East Malaysia, Holiday Inn Express Kota Kinabalu City Centre offers you the unique opportunity to launch one of the world’s leading hotel companies to a new and rapidly growing market.
Opening in the end of 2020, Holiday Inn Express Kota Kinabalu City Centre is a modern 250-bedroom hotel conveniently located in the heart of the city centre, and provides both business and leisure travellers with comfort and convenience at a great value. Guests enjoy a fresh, clean, uncomplicated stay every time.
IHG Malaysia is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Our portfolio of brands in Malaysia currently includes Intercontinental, Holiday Inn and Holiday Inn Express.
Whether you're looking for a role in Sales and Marketing, Front of House, Housekeeping, or Engineering, we want you to apply the same amount of passion to your job as you do to your hobbies.  In return, we'll help you become the best that you can be, giving you room to have a great start, get involved, and grow.

How To Apply

If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream hotel job in Kota Kinabalu.
Apply Online


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