SARAWAKIANA RETA SDN BHD Job Vacancies 2021 - Front Office Executive

SARAWAKIANA RETA SDN BHD job vacancies 2021 for Front Office Executive position which based in Kuching. Jawatan kosong SARAWAKIANA RETA SDN BHD 2021 terkini untuk kekosongan Front Office Executive penempatan di Kuching.


  • Front Office Executive

Job Description :

  • Answer all incoming telephones calls using appropriate etiquette, transferring calls to appropriate person and taking and relaying messages
  • Taking room reservations and entering them accurately into the rooms management system
  • Handle enquiries for events and forward to assistant manager or resort manager to send proposals and packages
  • Transmit information or documents using a computer, mail, or facsimile machine.
  • Check-in/Check-out of arriving/departing guests, escorting arrivals to rooms, assisting with bag drop off and collection as required, taking payments and setting up guest bills
  • To maintain a professional manor when liaising with guests and always provide high levels of customer service
  • To handle any guest complaints in a calm and professional manor and understand if any service recovery is required to resolve the situation
  • To report to the management any guest complaints and how the situation was handled, and if any further action is required
  • To implement and follow security/fire/safety procedures to resort rules and regulations Ensures compliance with company/hotel policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
  • To ensure cleanliness and presentation of all office areas
  • To be aware and follow security/fire/safety procedures according to the resort rules and regulations.
  • To be entrepreneurial, financially responsible and to think beyond the boundaries is expected and not requested

Job Requirements:

  • Previous experience in similar position within a 4/5* Hotel
  • Show an excellent command of the English language
  • Be able to work unsupervised to a flexible time schedule
  • Strong multi-tasking abilities
  • Computer skills and financial acumen necessary
  • Experienced in liaising with guests
Job Summary


Santubong, Kuching

Career Level:
2 - 5 years


Job Type:
Full time

How To Apply

Are you looking for new challenge and job opportunity in hotel industry this 2021 ? Just apply this Front Office Executive job online through Indeed Malaysia Apply Online


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