Courtyard Penang job vacancies 2021 for Front Office Agent position. Jawatan kosong Courtyard Penang terkini untuk kekosongan Front Office Agent.
- Front Office Agent
Job Number 21030862
Job Category Rooms & Guest Services Operations
Location Courtyard Penang, 218D Jalan Macalister, George Town, Penang, PG, Malaysia VIEW ON MAP
Brand Courtyard by Marriott
Position Type Non-Management
Located Remotely? N
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
How To Apply
Are you looking for new challenge and job opportunity in hotel industry this 2021 ? Just apply this Front Office Agent job online through Marriott Jobs website Apply Online
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