Jora Jobs Vacancies Front Desk Agent

Jora Jobs is looking for new potential candidates to fill in for Front Desk Agent position. If you currently looking for new hotel job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

The Gallivant Hotel
We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment.
The Front Desk Agent will assist guests with inquiries, problems and complaints.
The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift.
You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard.
You will ensure keys are handed back on guests' departure.
To ensure success you will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure.
Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:
  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on daily checklist.
Front Desk Agent Requirements:
  • High school diploma or suitable equivalent.
  • 1+ years Front Desk Agent experience preferred.
  • Well-groomed, professional appearance.
  • Outstanding written and verbal communication skills.
  • Team player.
  • Physically agile, and able to stand for extended periods.
  • Available to work shifts, over weekends and on public holidays.

Company Overview

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.

How To Apply

If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream hotel job in Penang.
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