HealthMetrics job vacancies 2021 for Client Support Specialist position which based in Subang Jaya. Jawatan kosong HealthMetrics 2021 terkini untuk kekosongan Client Support Specialist penempatan di Subang Jaya.
- Client Support Specialist
- Receive and manage large amounts of inbound calls in a timely manner
- Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
- Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue arise and provide solutions and/or alternatives
- Support stakeholders on operational matters that includes system training, troubleshoot support and any relevant matters
- Log all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible way
- Record and escalate follow up requests, queries and complaints to the respective CSS
- Any tasks required by Management from time to time -|-
- Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Mass Communications, Hospitality/Tourism/Hotel Management, or equivalent.
- At least 2 years of experiences handling customer service
- Must be available to work on rotational shifts including public holidays and weekends
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Ability to stay calm when customers are stressed or upset
- Positive attitude, energetic approach and self-motivation are all essential
How To Apply
Are you looking for new challenge and job opportunity in hotel industry this 2021 ? Just apply this Client Support Specialist job online through Indeed Malaysia Apply Online
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