One & Only Desaru Coast is looking for new potential candidates to fill in for Assistant Manager, Guest Service position. If you currently looking for new hotel job opportunities and qualified with the job desc, feel free to apply this job.
- Ensure and provide flawless, upscale, professional, and high-class guest service experiences.
- Analyze customer feedback and provide strategic direction to continuously improve overall rating.
- Respond to guests needs and anticipate their unstated ones.
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
- Oversee and managing butler services as and when required.
- Oversee and coordinate all arrivals and departures of special guests.
- Coordinate with Valet complete all room moves, ensuring all moves are done on time with less disruption and guests are comfortably accommodated.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
- Able to communicate and written fluently in English and Bahasa Malaysia.
- Pleasant personality and self-grooming are essentials.
- At least 3 Years of working experience in a similar role with a luxury resort/hotel.
- Night Audit working experience would be carry added advantages
- Able to work in a fast-paced environment.
- Applicable for Citizen of Malaysia and/or valid Permanent Residents of Malaysia only.
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
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