Genting Malaysia Berhad Job Vacancies 2021 - Assistant Manager, Documentation, Policy and Process

Genting Malaysia Berhad job vacancies 2021 for Assistant Manager, Documentation, Policy and Process position which based in Genting Highlands. Jawatan kosong Genting Malaysia Berhad 2021 terkini untuk kekosongan Assistant Manager, Documentation, Policy and Process penempatan di Genting Highlands.


  • Assistant Manager, Documentation, Policy and Process

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Key Accountabilities:

  • To provide an oversight and direction to team members in accordance to the organization’s policies and procedures.

  • To work with various Theme Park business units and stakeholders to develop relevant policy and standards.

  • To coach and develop the team members, including overseeing new employee on-boarding and providing career development planning and opportunities, working closely on these initiatives with the Deployment and People Power Team and the Learning, Development and Engagement functions.

  • To manage, facilitate and oversee documentation development in accordance to the Company and Theme Park standards, statutory requirements and industry practice.

  • To control and manage all relevant system related matters in accordance to the company policy and procedures.

  • To use knowledge from documentation, processes and policies to create easily digestible and accessible information for all teams – from frequently asked questions to best practices.

  • To help build confidence in the documentation team, highlighting the need for process and policy across the theme park division, and highlight to all departments the importance and relevance of the established practices. Using your position to educate and inspire individuals to follow the process and practices developed.


  • Administrative and Management

  • To assist in managing the overall operational, budgetary and financial responsibilities and activities of the team.

  • To assist in managing and engaging all team members by providing effective performance feedback.

  • To assist in the process of plan, develop, implement and review a performance management matrix that provides an overall context and framework to encourage employees’ contribution and include goal setting, feedback and performance development planning.

  • To assist in controlling and managing all relevant system related matters in accordance to the company policy and procedures.

  • Documentation, Policy and Process Development

  • To manage, facilitate and oversee documentation development in accordance to the Company and Theme Park standards, statutory requirements and industry practice.

  • To collate information and communicate on the requirements of standards, statutory requirement and industry best practices to business partners and stakeholders for process improvement.

  • To facilitate the development of new sets of documents including operation manuals, training manuals, and assessments to cater to the ever-changing business nature to keep the customers engaged (e.g. New Attraction, Retail and F&B outlet or Entertainment Show)

  • To facilitate and assist Operations Team in creating a new set of temporary working documents for ad-hoc or temporary procedures in the response to the implementation of special or seasonal marketing events.

  • To organise, manage and facilitate the review and modification process with Operations team for all documents at least once a year or even during or when any guest/staff incident occurs.

  • To facilitate process development across the board with relevant units.

  • To work with various Theme Park business units and stakeholders to identify and analyse gaps, plan and develop policy and standard for implementation.

  • To work with various Operations team to modify and finalise the procedures in order to ensure the safety aspect are being incorporated to accommodate various guest behaviours after the opening of the park.

  • To manage, facilitate and oversee on the implementation and proper control on documents including distribution, storage and retention.

  • To regularly review and check all documented procedures complies with statutory requirements, industry practice and theme park standards corresponding to the actual operations (redlining).

  • To facilitate and review the closure of findings or corrective actions in redlining.

  • To work with Operations teams to observe and evaluate the procedures practiced are in line with the documented procedures in the Operations Manual, Training Manuals, Assessment Guides, Checklist and Forms.

  • To develop, manage and deliver designed training programmes to educate all Theme Park business units.

  • To review and check if any changes is required for different documents with similar procedures and share the best practices to other departments.

  • Others

  • To work closely with the Learning and Development team to ensure to develop and monitor training interventions particularly OJT are based on documentation; supporting in the creation and curation of content and subsequent sharing of this with relevant teams.

  • Ensure documentation aligns to other people development activities, and encompasses the core principles our theme park will operate on.

  • Support the deployment team in documenting and running the deployment solutions introduced to the theme park

  • To help and support other departments in setting up and managing control processes and document retention/storage functions

  • To actively support in training and engagement activities occurring, with a particular focus on how the activities and content shared align with overall documentation and standards

  • To use knowledge and experience derived from documentation and processes developed across the division to help build business cases for various initiative, for example learning interventions; manpower requirements; service improvements etc.

  • To be a presentable and contactable source of information for all operational units and to help create a knowledge bank of information to be used across the theme park

  • Use technology, knowledge and understanding of the documentation and procedures therein to inspire and educate the wider workforce.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

How To Apply

Are you looking for new challenge and job opportunity in hotel industry this 2021 ? Just apply this Assistant Manager, Documentation, Policy and Process job online through Indeed Malaysia Apply Online


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