HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE Jobs Vacancies 2019.
Candidates who search for new hotel / resort job in Malaysia 2019 are welcome to apply below vacant positions.

Jawatan kosong HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE 2019.
Sesiapa yang sedang mencari pekerjaan, minat dan passion terhadap industri hotel, dipersilakan untuk memohon kekosongan jawatan HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE terkini.

Greetings from HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE

At Holiday Inn Express, our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

In return of your hardwork, you can look forward to a highly competitive salary and benefits package with specific benefits.What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself.

HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTREl Vacancies 2019

Below are the list of vacancies available from HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE this month 2019.

Express track your career at Holiday Inn Express.

We’re looking for smart, confident and upbeat colleagues to join the first Holiday Inn Express in Kuala Lumpur, Malaysia.

Working with the fastest growing IHG brand in the world, you will have the chance to be part of an amazing journey and one that’s sure to open doors in your career.

We’re looking for:-
Guest Service Agent (GSA) (3 positions available)
Sales Manager (2 positions available)
Sales Coordinator (2 position available)

HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE is currently looking to recruit the following positions:

Guest Service Agent (GSA) – Front Office
JOB OVERVIEW

Guest Service Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:
Be you by being natural, professional and personable in the way you are with people
Get ready by taking notice and using your knowledge so that you are prepared for anything
Show you care by being thoughtful in the way you welcome and connect with guests
Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:
To assist the Guest Service Leader (GSL) in the hotel’s revenue growth by leveraging on the company’s systems, procedures and business processes.
Handling Guest check out and billing in an efficient, friendly and hassle free manner.
People:
Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Stay Real Be You’ brand service behaviors.
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
Contribute by participation in compliance with federal, state and local laws and safety regulations.
Guest Experience:
Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
Check Guests Out – Print and confirm details of payment and bill for guests upon check out
Answer any guests’ enquires practically and simply in adherence to brand standards.
Handle guests’ complaints appropriately adhering to brand standards or direct them to GSL’s.
Handle cashiering, payment and foreign currency exchange accurately.
Reliably handle all special needs and requests of guests and repeat visitors.
Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from PMS for daily room allocation.
Accurately Enter/Update Reservations
Handle Telephone Enquires efficiently and effectively
Perform in a self sufficient way in line with business requirements
Great Room- Process Guest Food and Beverage Order, Clear Tables (The Great Room)
Refresh Food and Beverage in The Great Room
Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
Clean and Organize Guest Areas and Pick up debris throughout Public Areas
Updating constantly on local knowledge to improve the guest experience.
Responsible for IHG Rewards Club Enrollment & Recognition
Finance/Admin (Petty Cash Processing, Purchasing, Billing)
Responsible Business:
Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
Perform Energy Conservation Checklists
Perform other duties as assigned by the GSL, Express Assistant Manager or General Manager.
ACCOUNTABILITY
Guest Service Attendants will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.

QUALIFICATIONS AND REQUIREMENTS
Minimum high school/secondary education/college degree preferred.
Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred, basic computer literacy.
Must be conversant in English. Ability to speak in Mandarin will be an added advantage.
Only for Malaysian citizen.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

How To Apply HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE Jobs ?

All qualified candidates who interest on above jobs, are welcome to apply. Please forward your latest resume using below procedures.

HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE
Tel : 84, Jalan Raja Chulan, Kuala Lumpur, 50200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Phone: +60 3-2028 8888

You may apply ONLINE or alternatively email resume to amy.ngoh1@ihg.com

Note: Only suitable candidates will be contacted for next interview and hiring process.

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