Dash Resort Langkawi Jobs Vacancies 2020.
Candidates who search for new hotel / resort job in Malaysia 2020 are welcome to apply below vacant positions.

Jawatan kosong Dash Resort Langkawi 2020.
Sesiapa yang sedang mencari pekerjaan, minat dan passion terhadap industri hotel, dipersilakan untuk memohon kekosongan jawatan Dash Resort Langkawi terkini.

Greetings from Dash Resort Langkawi

Nestled at the end of Pantai Tengah, captivated by a lush landscape & overlooking the dreamy Andaman Sea, Dash Resort Langkawi marries tropical cool with Colonial charm, making it Malaysia’s hippest hotel.

The picturesque location and just 5 minutes away from the touristy Pantai Cenang

Dash Resort Langkawi Vacancies 2020

Below are the list of vacancies available from Dash Resort Langkawi this month 2020.

Dash Resort Langkawi is currently looking to recruit the following positions:

Front Office Assistant
job Description
Supporting Management of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Greet all guest at all times in a friendly and helpful manner and attempt to learn & use the guest’s name at every opportunity.
Encourages and builds mutual trust, respect, and cooperation among team members.
Manages a day-to-day operational matter as required by SOP.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for other ambassadors.
Displays outstanding hospitality skills.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.
Responsibilities
Greet all external & internal guests at all times in a friendly and helpful manner and attempt to learn & use guest name at every opportunity.
Register and rooms all arrivals according to established procedures.
Maintain intimate knowledge of departmental standards & procedure.
Keep abreast of all modification to accounting policies and procedures.
Responsible and attend to guest request of using the service of safety deposit box at all times.
Knowledgeable of all special promotion packages and procedures.
Attend to guest complaints, inquiries and refer all major complain to Duty Manager / Front Office Manager.
Do all the possible to ensure guest depart with positive impression of hotel services.
Perform the audit balance (cashiering) and prepare all work for audit in an orderly manner.
Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read & reply email and messages.
Maintain exemplary department standards of behavior and appearance and attitude as expected of Dash Langkawi standards.
Take personal interest and pride to ensure that the Reception & Lobby area is kept clean and in an orderly manner.
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
Reads & initial the pass on log daily. Is aware of daily activities and meetings taking place in resort.
Maintain a high standard of grooming, personal hygiene, dress, uniform and body language.
Attends departmental training and meeting as & when required.
Report on any unusual occurrence or request to the Front Office Manager / Duty Manager.
Know all safety and emergency procedure, and well versed of accident prevention policies.
Understand the business demands.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Align working style, working practices and conduct with Ri-Yaz Hotels & Resort’s Vision, Corporate Values and Policies. To comply with The Code of Conduct at all times.
Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the workplace.
Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brand Standards and Procedures.
Uphold the SNAP by demonstrating the Service Standards at all times to guests and fellow ambassadors.
Personally, ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Ri-Yaz Hotels & Resort and Company Policies.

Spa Therapist
Job Description
Escort guests to and from treatment rooms.
Arrange workstation, treatment room, and/or drapes.
Frequently check with guest to promote comfort, safety and security throughout service.
Promote and sell spa/salon services including retail offerings related to the Spa.
Clean, maintain, and sterilize tools.
Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behavior by following standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing team leader/manager.
Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies, procedure and department safety and security policies and procedure to ensure a clean, safe, and secure environment
Welcome and acknowledge all guests according to company standards
Follow policies and procedures for the safe operation and storage of tools, equipment and machines
Ensure uniform, nametags and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Anticipate guest’s service needs, including asking question of guest to better understand their needs and watching / listening to guest preferences and acting non-them whenever possible
Welcome and knowledge each and every with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Discuss work topics, activities or problems with co-workers, or manager discreetly and quietly. avoiding public areas of the property
Align working style, working practices and conduct with Ri-Yaz Hotels & Resort’s Vision, Corporate Values and Policies. To comply with The Code of Conduct at all times.
Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the workplace.
Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brand Standards and Procedures.
Uphold the SNAP by demonstrating the Service Standards at all times to guests and fellow ambassadors.
Personally, ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Ri-Yaz Hotels & Resort and Company Policies.

Human Resources and Training Manager
DESCRIPTION OF WORK
Participate in the development and implementation of Human Resources policies for the establishment.
Assist Department Heads and make recommendations regarding Human Resources issues including staffing levels.
Collate staff turnover and sick leave statistics.
Monitor the Human Resources Department compliance with Federal and State Employment Legislation, Equal Employment Opportunity, Anti-Harassment Policy and Industrial Awards.
Manage the recruitment systems within the hotel, paying particular attention to advertising, screening, work permits, reference checks and administration of all new hires.
Assist with the annual Ambassador Satisfaction Survey.
Ensure the effective administration of personnel records and files in line with company policy.
Develop and administer Hotel Human Resources Policies and Procedures.
Administer Ambassador Recognition programs.
Manage effective workplace injury management, ensuring rapid return to work programs are in place for all associates.
Assist and develop Department Heads so that they may improve their own Human Resources Management practices within their area.
Liaise with Department Heads on the development of up to date Job Descriptions.
Ensure development and performance reviews are conducted regularly, identifying key personnel for further development and structured career pathing.
Implement and maintain Human Resources Department training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
Manage the selection and appointment of new associates within the Human Resources Department.
Conduct regular staff meetings to keep all associates informed.
Assist with the implementation and delivery of Training Programs.
Conduct training needs analysis of the Hotel/Resort and Departments.
Ensure that all new Ambassadors attend the Hotel Orientation program.
In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.
Comply with all Corporate and Hotel/Resort Standards and Procedures.
Actively promote a work environment, which cares for guests and associates alike.
Implement opportunities for quality Team Building.
Ensure that all associates comply with the grooming and uniform standards.
Assist with the operation of the Payroll Office ensuring excellent service to associates and appropriate control and management mechanisms are in place and being utilized appropriately.
Ensure an effective and fair grievance procedure is maintained in line with appropriate legislation.
Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
Design, produce and implement training programs to meet specific hotel/resort needs.
Establish a training library of books, videos, journals and resources to assist trainer and staff development.
Prepare and administer the training calendar on a regular basis.
Ensure all staff receive ongoing training in Corporate Training Programs.
Source and obtain specialist assistance to conduct training when needed.
Monitor all training activities conducted on and off site.
Evaluate training effectiveness by attending as many training sessions as possible.
Liaise with educational institutions conducting hospitality training courses.
Maintain an up to date record of suppliers of training resources.
Administer the training budget and purchase training materials as required.
Assist in the selection and appointment of new associates within the training department.
Manage the administration of trainees and apprentices on the property.
Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the workplace. Ensure ambassadors are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brand Standards and Procedures.
Uphold the SNAP by demonstrating the Service Standards at all times to guests and fellow ambassadors. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Dash Hotels and Resorts and Company Policies.
Proactively identify risks and assess, respond, control and monitor the risks that are inherent in the course of doing the business and operational activities.
Manage and control leakage of personal information of business associates, employees, and/or any third party without their written consent under the ambit of Personal Data Protection Act 2010 (Act 709) unless required by governing Laws and Regulations, e.g. legal cases, Government and its Agencies.
Comply, supervise and follow all aspects of activities under your responsibility and accountability in accordance to the Occupational and Safety Health Policy and Procedures under the ambit of the Occupational and Safety Health Act 1994.
Lead, manage and motivate employees to deliver the performance standards and expectations and periodically review employees’ performance including creating and delivering development plans (training) for continual improvements.
Candidate should have background or experience in handling foreign staff and hotel experience preferred

How To Apply Dash Resort Langkawi Jobs ?

All qualified candidates who interest on above jobs, are welcome to apply. Please forward your latest resume using below procedures. To apply for this job: Front Office Assistant please refer to this link

To apply for this job: Spa Therapist please refer to this link.

To apply for this job Human Resources and Training Manager please refer to this link.

Dash Resort Langkawi
Address: Jalan Teluk Baru, Jalan Pantai Tengah, Mukim, 07000 Langkawi, Kedah, Malaysia
Phone: +60 4-955 7171

Note: Only suitable candidates will be contacted for next interview and hiring process.

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